Shipping policy

SHIPPING POLICY
Effective date: August 16, 2026
KIVELORA™ is operated by Redfishsun LLC. This Shipping Policy explains where we ship, processing times, delivery estimates, tracking, and how we handle delivery problems.
1. SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
Shipping availability is confirmed during checkout. We do not ship to an address when Shopify or our fulfillment network identifies that address as unavailable or restricted.
Customers are responsible for providing a complete and accurate shipping address.
2. SHIPPING COST
Standard U.S. shipping is included in the displayed product price unless a different charge is clearly shown during checkout.
The complete amount payable, including any applicable taxes or optional delivery charges, is displayed before the order is submitted.
3. ORDER PROCESSING
Orders are normally processed within 1 to 3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding U.S. public holidays.
Processing times can be longer during product launches, periods of unusually high demand, public holidays, severe weather, or other circumstances outside our reasonable control.
Orders cannot always be cancelled or modified after processing begins.
4. ESTIMATED DELIVERY TIME
Most U.S. orders are expected to arrive within 5 to 12 business days after processing.
Delivery dates are estimates and are not guaranteed. Delivery can be affected by:
The destination and delivery address.
Carrier delays.
Severe weather or natural events.
Public holidays and peak shopping periods.
Fulfillment or inventory conditions.
Incorrect or incomplete address information.
Security or carrier inspections.
If a different delivery estimate is displayed during checkout or provided in the order confirmation, that estimate will apply to the order.
5. ORDER CONFIRMATION AND TRACKING
After an order is placed, the customer will receive an order confirmation using the contact information provided during checkout.
Tracking information will be provided when it becomes available from the carrier or fulfillment partner.
Tracking can require several business days to show movement after a shipping label is created. This does not necessarily mean that the package has not been transferred to the carrier.
6. MULTIPLE PACKAGES
Products from the same order can be fulfilled from different locations. An order can therefore arrive in more than one package and on different dates.
When available, separate tracking information will be provided for each shipment. Customers will not be charged additional standard shipping because an order is divided into multiple packages.
7. ADDRESS ACCURACY
Customers must check their shipping information before completing checkout.
Contact us immediately if an address error is discovered. We will try to correct the address, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.
If a package is returned because of an address error, refusal, or failure to collect it, reasonable reshipping or return costs may apply where permitted by law.
8. DELIVERY CONFIRMATION
A carrier’s tracking record can be used as evidence of delivery.
If tracking shows that an order was delivered but the package cannot be located, the customer should:
Check the delivery location carefully.
Ask household members or neighbors.
Check with the building reception, mailroom, or property manager.
Contact the carrier using the tracking number.
If the package remains missing, contact us so that we can review the shipment and, when appropriate, open an investigation with the carrier.
9. LOST PACKAGES
If tracking has not updated for an unusually long period or the delivery estimate has passed, contact us with the order number and tracking information.
We will review the shipment with the carrier or fulfillment partner. A replacement, refund, or other appropriate resolution will be provided when a package is confirmed lost and the claim is eligible.
Carrier investigations can require additional processing time.
10. DAMAGED, INCOMPLETE, OR INCORRECT DELIVERIES
Inspect the package promptly after delivery.
If a product arrives damaged, incomplete, defective, or different from the item ordered, contact us as soon as possible and preferably within 7 calendar days.
Please provide:
The order number.
A description of the problem.
Clear photographs or video of the product.
Photographs of the packaging and shipping label.
Do not discard the product or packaging until the claim has been reviewed.
Approved claims will be resolved according to our Return and Refund Policy.
11. DELIVERY DELAYS
We will make reasonable efforts to provide updates when we become aware of a material delay.
We are not responsible for delays caused by carriers, weather, natural events, government action, incorrect addresses, or other circumstances outside our reasonable control.
This does not limit any mandatory rights customers have under applicable consumer protection law.
12. REFUSED AND UNCLAIMED PACKAGES
If a customer refuses delivery or fails to collect a package, the shipment can be returned to the sender or fulfillment location.
Any reasonable costs associated with the return or reshipment may be deducted from a refund or charged before reshipment, where permitted by law.
13. CONTACT INFORMATION
For questions about shipping or an existing order, contact us through:
https://kivelora.com/pages/contact
Phone:
+1 721 523 1768
Business address:
Redfishsun LLC
8206 Louisiana Blvd NE, Ste A 2176
Albuquerque, NM 87113
United States
We aim to respond to customer inquiries within 1 business day.